PREPAID-RETURNS from 1StopLighting

Free Returns - No Restocking Fees & Free Shipping Back to Us!

1STOPLighting is the ONLY online lighting distributor truly offering a NO HASSLE return policy that eliminates all of the risk, cost, and time from the return process. What differentiates us from everyone else is that we pay the cost of the return shipping and issue you a prepaid return label within 5 business day of your return request.  With our impressive Prepaid-Return Program, you can shop guilt-free without having buyer's remorse. If you purchase products from any of the lines in our Prepaid-Return program and decide not to keep them, you can return them for a FULL refund at no additional expense to you. Please read the details below.

What is your Prepaid-Return policy?

Merchandise may be returned up to 21 days from the date of receiving the order to receive a FULL refund. This means that if you change your mind about an item you purchased from one of our participating brands, we will simply issue you a prepaid return label and you would just send the merchandise back at no cost to you. You will NOT be responsible for any shipping charges or restocking fees! Just print out the UPS prepaid label we send you via email, take the package(s) to your nearest UPS pick-up center and we will issue your refund within 48 hours of receipt and inspection. For the full details on the process see below. Please Click Here to view our complete Return Policy.

How do I make a return?

To start the process, simply complete our short return request form. One of our customer service representatives will process your request and an RGA number will be issued. They will also provide you with a prepaid-label with instructions within 5 business day of submitting your request. Once you are provided the prepaid UPS label(s), follow the instructions provided, take the package(s) to your nearest UPS pick-up center, and we will issue your full refund within 2 business days of receipt and inspection. Labels are good for 30 days from the date issued. If labels are not used within 30 days, they will expire. The customer is responsible for return shipping if the prepaid label has expired. Please make sure to read the conditions below.

1. Merchandise must not have been installed or altered in any way.
2. The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.
3. No returns will be allowed for Discount, Open Box or Clearance products.
4. No returns on bulb or part orders.
5. Claims after 21 days of receipt are not eligible for return or replacement.
6. Refunds for returned products cannot exceed the originally charged amount.
7. Orders shipped to Canada, Hawaii, or Alaska are excluded from our Prepaid Returns program.
   
8. Products that are shipped via freight truck DO NOT qualify for this program.
9. Any original shipping charges incurred are not eligible for a refund.
   
10. Orders placed prior to the Brand's start date in this Promotion do not qualify.

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Damaged or defective items:

In the event that you receive defective, damaged, or wrongly shipped goods, we will replace these items. Please click this link to view our standard Return & Replacement policy for instructions.

What are the shipping charges on returns?

There are NO shipping charges for lines under the Prepaid-Return program even if we paid for the shipping to you! Since order shipped to Canada, Hawaii, or Alaska are not part of this program, return shipping charges WOULD apply.

*Labels are good for 30 days from the date issued. If labels are not used within 30 days, they will expire. The customer is responsible for return shipping if the prepaid label has expired.

Don't See Your Brand Listed Anymore?

The lines listed below were at one point part of our Prepaid return program. Their participation dates are listed next to their name. If your order was placed outside of the date range listed below, you would be responsible for return shipping fees.

• Access Lighting - Began Participating in this Promotion on 7/26/2011
• Besa Lighting - Participated in Promotion from 6/6/2011 - 2/15/2012
• Craftmade - Began participating in this promotion on 2/15/2012
• ELK Lighting - Began Participating in Promotion on 3/1/2010
• ET2 Lighting - Began Participating in Promotion on 6/2/2010
• Fanimation - Began Participating in this Promotion on 2/15/2012
• Golden Lighting - Began Participating in Promotion on 8/5/2011
• Hinkley Lighting - Began Participating in Promotion on 5/6/2011
• Hubbardton Forge - Participated in Promotion from 8/23/2010 - 12/15/2010
• Justice Design Group - Began Participating in Promotion on 7/27/2011
• Kichler Lighting - Began Participating in Promotion on 2/1/2010
• Landmark Lighting - Began Participating in Promotion on 2/1/2011
• Maxim Lighting - Participated in Promotion from 6/2/2010 - 1/3/2012
• Monte Carlo Fans - Began Participating in Promotion on 11/12/2009
• Murray Feiss Lighting - Began Participating in Promotion on 11/12/2009
• Progress Lighting - Began Participating in Promotion on 1/4/2012
• Quoizel Lighting - Began Participating in Promotion on 10/26/2010
• Robert Abbey - Began Participating in Promotion on 8/24/2010
• Sea Gull Lighting - Participated in Promotion from 11/12/2009 - 4/6/2010
• T-Trak - Began participating in Promotion on 11/1/2010
• Tech Lighting - Began participating in Promotion on 11/1/2010
• Tiella - Began participating in Promotion on 11/1/2010
• Trump Lighting - Began Participating in Promotion on 3/1/2010
• Wilmette Lighting - Began participating in Promotion on 11/1/2010